The Purchaser may cancel the order within 24 hours of submitting the order without penalty. Orders canceled after 24 hours are subject to a $50.00 cancellation fee.
Template Fee / Local Spa Measure Fee:
Custom shaped spas and hot tubs may require a template to make a cover. If Spa Covers Etc. made the template and the order is canceled, the fee for making the template will not be refunded. If the order is canceled and the Purchaser requests the template, it will be mailed to the address of the Purchaser COD. If Spa Covers Etc. came to your home to measure the spa/hot tub, and the order is canceled, the fee for measuring the spa will NOT be refunded.
All spa covers / hot tub covers are custom made according to the specifications requested by the Purchaser, and therefore are NON RETURNABLE. Spa cover lifters and other items may be returned within 30 days at the Purchaser’s expense. All items must be in their original packaging with all included hardware. A request for an RMA number (return merchandise authorization) is required and must be in writing via email. Contact us at firstname.lastname@example.org. Any item returned without an RMA number will NOT be credited. A refund will be issued after all contents are verified.
**Note — This does NOT apply to spa covers refused due to damage.
Contact Support at email@example.com or call (949) 496-2883