Your spa cover will be shipped in a box approximately 4x8ft. The weight of the cover depends on the size and foam type. Because the shipment is considered “oversized,” it is too large to be sent by typical carriers such as UPS, FedEx, etc. All spa covers are shipped via an independent freight company. All deliveries will be made Monday through Friday, excluding holidays.
The freight company will contact the Purchaser when the spa cover has arrived at the local transfer hub in your city/state. They will contact the Purchaser and schedule a time frame for delivery — usually, a 3-4 hour window (times are not actual and are not guaranteed). All questions regarding the delivery should be directed to the carrier.
If the freight company attempts to contact the Purchaser but is not able to make live contact, they will leave a message to contact the freight company ASAP (additional fees may be charged for storage).
If you schedule an appointment for delivery and are not present to accept the item(s) when the driver arrives, there will be an additional fee for re-delivery.
An adult over the age of 18 years MUST be present during the delivery to inspect the shipment for damage.
If the Purchaser leaves a note for the driver of the freight truck or makes arrangements with the freight company to leave the spa cover without anyone present to sign/accept the item(s), you are authorizing them to leave the spa cover in your possession regardless of damage. With that, you are accepting FULL RESPONSIBILITY for the item(s), and you will have to file a claim directly with the freight company if there is any damage.
All spa covers must be inspected before signing the delivery receipt. Look at the box first for obvious damage. If the box has visible damage, open the box and inspect the spa cover. If the spa cover is damaged, DO NOT SIGN the delivery receipt! If the box appears damaged, but the delivery driver will NOT wait for you to inspect the delivery, write: POSSIBLE HIDDEN DAMAGE TO SPA COVER on the Bill of Lading or refuse delivery.
IF THE SPA COVER IS DAMAGED, THE SHIPMENT MUST BE REFUSED. IF THE PURCHASER (OR ADULT ACCEPTING THE SHIPMENT ON THEIR BEHALF) SIGNS FOR A DAMAGED SPA COVER AND THE DAMAGES ARE NOT NOTATED ON THE DELIVERY RECEIPT, THE PURCHASER WILL BE RESPONSIBLE FOR FILING THE CLAIM DIRECTLY WITH THE FREIGHT COMPANY. Spa Covers Etc. and/or Ideal Spa Covers will not be responsible.
If the spa cover is damaged and the Purchaser refuses the delivery (please note this on the Bill of Lading), contact our office ASAP. Spa Covers Etc. will have a new spa cover built and shipped ASAP and file the freight claim directly with the freight company on your behalf.
Local deliveries (Orange County, CA only):
Deliveries in Orange County and some cities in L.A. County are done via our truck. Spa Covers Etc. will deliver all items to the front porch (or back yard if agreed upon prior to delivery). We strongly recommend that an adult over the age of 18 years should be present to accept the item(s). Delivery does NOT include or imply any type of installation, such as securing the locking tie-downs or attaching the spa cover to the spa cover lifter, etc.
Removal of an old spa cover:
Spa Covers Etc. will remove and haul away the old spa cover (Orange County, CA only) at the time of delivery for an additional fee (starting at $35.00). Spa Covers Etc. will NOT remove DIY spa covers, i.e., homemade covers, wood spa covers, metal spa covers, etc. Vinyl spa covers that have retained water weight are subject to additional fees. Spa Covers Etc. reserves the right to refuse to remove spa covers due to excessive cover weight, lack of access, spa cover not in one piece, etc. Some restrictions apply.
If a fee has been charged for the removal of an old spa cover and access to the spa/old cover is denied, Spa Covers, Etc. will NOT refund the fee.